Terms of Service

2. Educational Purpose and Important Disclaimers

Coupé B.V. provides educational information about communication, branding, content development, customer engagement principles, and professional development. Any programs, workshops, consultations, and learning resources described on the Website are offered for educational and professional development purposes only.

• No guarantees: Participation does not guarantee employment opportunities, business success, financial outcomes, professional advancement, personal achievements, or specific results.
• Context matters: Examples and frameworks may need adaptation to your industry, organisation, jurisdiction, and internal policies.
• Not professional advice: The Website content is not legal, financial, or medical advice. If you require professional advice, consult an appropriately qualified professional.
• Specialist participation: Invited specialists and subject-matter experts may contribute as educational advisors. Their participation is instructional and does not create a professional-client relationship with them individually.

Any statements about learning outcomes refer to educational objectives (for example, understanding message hierarchies, positioning statements, content briefs, and customer journey mapping). They are not promises of specific performance in a commercial setting.

3. Description of the Website and Services

The Website provides information about Coupé B.V., our educational programs, and ways to contact us or request information. The Website may include course descriptions, learning guides, articles, and forms that allow you to submit an inquiry or request enrollment details.

We may update, change, suspend, or discontinue any part of the Website at any time. We do not guarantee that the Website will be available at all times, free of errors, or compatible with all devices and browsers.

4. Contact and Inquiry Submissions

If you submit a request via the Website, you agree to provide accurate and complete information to the best of your knowledge. You also agree not to include confidential information that you do not have the right to disclose.

By sending a message or inquiry, you authorize Coupé B.V. to contact you using the details you provide. We use submissions to respond to your request, confirm program fit, and provide enrollment information where applicable. Details about how we process personal data are set out in our Privacy Policy.

5. Acceptable Use

You agree to use the Website in a lawful manner and in a way that does not interfere with its normal operation. In particular, you must not:

• Attempt to gain unauthorized access to the Website, servers, or related systems.
• Probe, scan, or test the vulnerability of the Website or bypass security measures.
• Use scraping, crawling, or automated tools to extract content, data, or program information, except as permitted by applicable law and standard search engine indexing.
• Submit false or misleading information through any form.
• Upload or transmit malware, phishing content, or code intended to disrupt or damage systems.
• Impersonate another person or organisation, or misrepresent your affiliation.
• Use the Website to send unsolicited or bulk messages (spam) or to promote unlawful activity.
• Use the Website in violation of export controls, sanctions, or other applicable restrictions.

We may restrict or block access to the Website if we reasonably believe that your use violates these Terms or creates security, legal, or operational risk.

6. Intellectual Property

The Website, including its design, text, graphics, program descriptions, learning resources, and all related content (collectively, the “Content”), is owned by or licensed to Coupé B.V. and is protected by intellectual property laws.

Subject to these Terms, Coupé B.V. grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for your personal or internal business purposes. You may not copy, reproduce, distribute, publicly display, modify, create derivative works from, or exploit any Content without prior written permission, except where such restriction is prohibited by law.

“Coupé B.V.” and related names, logos, and marks are trademarks or trade names of Coupé B.V. Use of them without permission is prohibited.

7. Third-Party Services and Links

The Website may reference or link to third-party services or websites. Such links are provided for convenience only. Coupé B.V. does not control, endorse, or assume responsibility for third-party content, policies, or practices.

If you access third-party services, you do so at your own risk and subject to the third party’s terms and privacy policies.

8. Disclaimer of Warranties

The Website and Content are provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, Coupé B.V. disclaims all warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, and availability.

We do not warrant that the Website will be uninterrupted, secure, error-free, or free from viruses or other harmful components. You are responsible for maintaining appropriate security and protections on your device and network.

9. Limitation of Liability

To the maximum extent permitted by law, Coupé B.V. will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, goodwill, or business opportunities arising out of or related to your use of (or inability to use) the Website, even if we have been advised of the possibility of such damages.

To the maximum extent permitted by law, Coupé B.V.’s total liability for any claim arising out of or relating to the Website or these Terms will not exceed the greater of (a) the amount you paid to Coupé B.V. in the twelve (12) months before the event giving rise to the claim, or (b) €100.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for intent (opzet) or gross negligence (grove schuld) where such limitation is not permitted.

10. Indemnification

You agree to indemnify, defend, and hold harmless Coupé B.V., its directors, officers, employees, and contractors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from or relating to: (a) your use of the Website, (b) information you submit through the Website, (c) your violation of these Terms, or (d) your infringement of any third-party rights.

11. Force Majeure

Coupé B.V. will not be liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, war, terrorism, labour disputes, pandemics, power or internet outages, cyberattacks, and failures of hosting, telecommunications, or cloud providers.

12. International Use

Coupé B.V. is established in the Netherlands and operates an educational services website with services available to participants across Canada through online delivery. We make no representation that the Website is appropriate or legally available for use in all locations. You are responsible for compliance with local laws and regulations that may apply to your access and use.

13. Governing Law and Jurisdiction (Netherlands)

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by the laws of the Netherlands.

To the extent permitted by applicable law, the courts of Amsterdam, the Netherlands, will have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms. If you qualify as a consumer under applicable mandatory consumer protection rules, you may also have the right to bring claims in the courts of your habitual residence, and mandatory consumer protections may still apply.

14. Dispute Resolution and Informal Resolution

Before starting formal proceedings, you agree to contact us and provide a brief written description of the dispute and your preferred resolution. We will try to resolve disputes in a practical manner within thirty (30) days.

Nothing in this section limits either party’s right to seek interim or injunctive relief where necessary.

15. Termination

We may suspend or terminate your access to the Website at any time if we reasonably believe you have violated these Terms or if your use creates security, legal, or operational risk.

Sections relating to intellectual property, disclaimers, limitation of liability, indemnification, and governing law will survive termination.

16. Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.

17. Entire Agreement

These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and Coupé B.V. regarding the Website and supersede any prior or contemporaneous understandings relating to the Website.

18. Assignment

Coupé B.V. may assign or transfer these Terms, in whole or in part, including in connection with a merger, acquisition, corporate reorganisation, or sale of assets. You may not assign or transfer these Terms without our prior written consent.

19. No Waiver

Failure by Coupé B.V. to enforce any provision of these Terms will not be deemed a waiver of that provision or any other provision.

20. Changes to These Terms

We may update these Terms from time to time to reflect operational, legal, or content changes. Updated Terms will be posted on this page and, where changes are material, will generally take effect fourteen (14) days after posting.

21. Electronic Communications

By using the Website and communicating with us electronically, you agree that we may communicate with you electronically and that such communications, including notices, satisfy any legal requirement that they be in writing.

22. Contact Information

If you have questions about these Terms, contact:

• Legal entity: Coupé B.V.
• Address: Volewijkshof 16, 1031 AH Amsterdam, Netherlands
• Email: [email protected]
• Phone: +31 20 673 2121